WDR mediagroup
Service auf höchstem Niveau: Call-Center der WDR mediagroup erhält Kombi-Zertifikat
Umfangreicher Prüfungsprozess
Der Zertifizierung geht ein umfangreicher Prüfungsprozess voraus. Die Prüfung erfolgt vor Ort durch unabhängige Fachauditoren der TÜV Rheinland Cert GmbH. "Dabei achten die Prüfer besonders darauf, ob die Optimierungsvorschläge und Hinweise aus dem Vorjahr umgesetzt wurden. Darüber hinaus sprechen sie mit den Mitarbeitern, um festzustellen, ob die Prüfungsstandards auch im operativen Geschäft bekannt sind und angewendet werden", erklärt Podang.
Service für die Hörer
Das Call-Center der WDRmg dialog beantwortet Fragen zum Programm der WDR-Hörfunksender und wickelt Gewinnspiele, Call-In-Sendungen sowie Autogrammwünsche, Ticket- und Mitschnittbestellungen ab. Insgesamt arbeiten dort 60 Mitarbeiter. Jährlich gehen rund 8,5 Millionen Anrufe ein, etwa 450.000 Hörer kontaktieren die Mitarbeiter schriftlich.
"Gigglebug" comes to Channel 5's "Milkshake!"
/Gigglebug2017_teaser_305x200.jpg "'Gigglebug' comes to Channel 5's 'Milkshake!'")
The British broadcaster is betting on Gigglebug’s international popularity in the online world and will stream the episodes of the series on Milkshake!’s first ever YouTube channel as well as on the block’s website, milkshake.tv.
Reality and Comedy: New orginal WDR-formats on the market
/My_Garden_on_a_Plate_teaser_305x200(2).jpg "Reality and Comedy: New orginal WDR-formats on the market")
Content buyers from all over the world can now purchase the rights to produce international adaptations or remakes of the brand new reality formats "My Garden on a Plate" (pictured) and "Made with Love" as well as the fictional comedy series "Suck it up!".
"Little Sandman" added to sales catalogue
/Sandmann_teaser_305x200(2).jpg "'Little Sandman' added to sales catalogue")
The German cult programme as well as four additional children's formats that deal with dreaming and going to sleep are now available for international TV broadcasting, DVD publication and video on demand exploitation.
"Shaun the Sheep": New licensed products for pet accessories
/Shaun_Trixie_teaser_305x200(2).jpg "'Shaun the Sheep': New licensed products for pet accessories")
Trixie, the European market leader for pet supplies, will expand its popular range of "Shaun the Sheep" accessoires. Pet-owners can look forward to new plush squeak toys and cosy dog comforters.
“WildWoods”: broadcasting rights available now
/WildWoods_teaser_305x200(2).jpg "“WildWoods”: broadcasting rights available now")
The new live action series by Irish production studio Sixteen South will be filmed in summer 2017. It features puppets in beautiful outdoor locations and aims to encourage children to appreciate nature.
Kavaleer and WDRmg team up for "Dougie Noir"
/dougie_noir2_teaser_305x200(2).jpg "Kavaleer and WDRmg team up for 'Dougie Noir'")
Kavaleer Productions and WDR mediagroup will collaborate on a new 52 x 11 action-comedy series for 6-11 year olds, "Dougie Noir". The (estimated) €4.5m series is scheduled to begin pre-production Summer 2017.
On the way to new heights in international commercial orbit
/QPootle5_international_products_teaser_305x200.jpg "On the way to new heights in international commercial orbit")
Q Pootle 5 travels at full throttle, and not just aboard his spaceship! Renowned toy manufacturers NICI and Bullyland will launch a range of new merchandising products at retail stores across Europe and beyond.